Shipping policy

Shipping Policy for Big Roy's Woodshop

At Big Roy's Woodshop, we are committed to providing you with the best possible shopping experience, including smooth and efficient shipping. Please read our shipping policy carefully to understand how we handle shipping and delivery of our custom woodworking and laser-engraved products.

1. Processing Time:

  • Each of our products is crafted with meticulous care and precision.
  • Please allow 3-5 business days for order processing before shipment.

2. Shipping Methods:

  • We offer various shipping options to accommodate your needs:
    • Standard Shipping: Delivery within 5-7 business days.
    • Local Pickup (if available): Arrange a pickup time with our team.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight, size, and destination of your order.
  • You can view the shipping charges during the checkout process before completing your purchase.

4. Shipping Destinations:

  • We currently ship within the continental United States.
  • For international orders, please contact us directly to discuss shipping options and costs.

5. Tracking Your Order:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order's status and estimated delivery date using the provided tracking number.

6. Delivery Timeframes:

  • Delivery times may vary depending on your location, selected shipping method, and unforeseen circumstances.
  • Please note that during busy seasons or holidays, there may be slight delays in delivery.

7. Address Accuracy:

  • It is essential to provide accurate and complete shipping information during checkout.
  • We are not responsible for delays or misdelivery due to incorrect or incomplete addresses.

8. Multiple Items in One Order:

  • If your order contains multiple items, they may be shipped separately, depending on their size and weight.

9. Shipping Damage or Issues:

  • In the rare event that your order arrives damaged or there are any issues with your shipment, please contact us within 48 hours of receiving your order.
  • We will work with you to resolve the issue promptly and ensure your satisfaction.

10. Shipping Updates: - We strive to keep you informed about the status of your order throughout the shipping process. - If you have any questions or concerns about your shipment, please don't hesitate to reach out to our customer support team.

Thank you for choosing Big Roy's Woodshop for your custom woodworking and laser engraving needs. We aim to make your shopping experience enjoyable, and if you have any further questions or special shipping requests, please feel free to contact us. Your satisfaction is our top priority.